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Aquatic and Pet Warehouse - Clearance
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On receipt of the Goods please inspect carefully for damage and advise the carrier's driver accordingly. If you are unable to fully inspect the Goods for whatever reason, please sign the consignment note as "unexamined". Should you sign the consignment note as "received in good condition" or fail to comment on the consignment note  ("unexamined" / "Damaged" etc), you may be liable for any damages.
Any damage should be advised via e-mail to us within 24 hours of receipt.  The email address is aquapet@btconnect.com.  Please do not try and send a message through the website.  You will need to produce photographic evidence of any damage within 24 hours of receipt.  Without this we are unable to issue a refund or a replacement items. 
Delivery of the goods will be attempted by the courier once only.  Upon none delivery of the goods a card will be left at the property for collection of the parcel from a local depot.  If the parcel is not collected from the depot it will be returned to us.  The cost of the return of the parcel to us will be borne by the customer for non-collection of the parcel from the depot. (This is our policy).

Return of Faulty Goods
If you wish to return any faulty goods please advise us via e-mail or by letter. The Company will advise you of the necessary steps to be taken via e-mail and must approve all returns outside the 30 day period referred to below before you dispatch the Goods back to us.
You can return your Faulty Goods to The Aquatic, Pet & Garden Warehouse, 8/9 Midland Road Industrial Estate, Midland Road, Swadlincote, Derbyshire.  DE11  OAN.  You will be responsible for the Goods until they reach us, so it is our recommendation that you use a secure delivery method, which requires a signature on delivery.
If you wish to return any goods that are not faulty then we reserve the right to issue a credit note only.  Carriage for returned goods will be borne by the customer (this is our refund policy).
Providing the goods are found to be faulty and returned in their original packaging, within 30 working days of their delivery to you, the Company will issue a refund.  The buyer will be responsible for the safe return of the Goods to the Company and the cost of the carriage for the returned goods will be borne by the customer (this is our refund policy).

Prices may be subject to change on a daily basis.  

Privacy Policy

Aquatic and Pet Warehouse are committed to complying with the Data Protection Act 1998 and have published this guide to help you understand how and why Aquatic and Pet Warehouse collect information from you, to whom such information is disclosed and what your rights are. If we make changes to this Policy we will notify you by updating this statement on our website. You can access our Website home page and browse our site without disclosing your personal data. However, when you register with Aquatic and Pet Warehouse you will be asked to provide certain information about yourself.

What information do we collect and how do we obtain it?
We receive information directly from you when you register with us.
If you register with us you will be asked to provide certain information such as your name, address, details of your credit card (only if you are paying by credit card), telephone number and email address so that we can process and fulfil your order, notify you of your order status and inform you of special offers and promotions.

How do we use your information?
We use the information that we collect about you to:

  1. Process your orders.
  2. Manage your account.
  3. Administer this website.
  4. Monitor customer traffic patterns and site usage to help us develop and improve the design and layout of the site.
  5. Notify you about enhancement to our services, such as changes to the website, new services and special offers that may be of interest. We may contact you by mail, telephone or email with offers from Aquatic and Pet Warehouse.

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